FAQs

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I can’t play the video on my TV!

Check if you have issues on all your devices (phone, tablet, laptop, PC…) or just your TV.Different manufacturers (Samsung, LG and others) have different operating systems on which their TV’s run. Samsung uses Tizen while LG has webOS and they are not up to date with the latest standards in video playback.That’s why we developed a player which supports casting feature. If the video is playable on your other devices, try casting it to your TV.
Category: Playback Issues
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I have an iPhone/iPad and Casting option isn’t showing up for me

In some cases casting icon doesn’t show up on the lower edge of the player to iPhone/iPad owners.

If you face such an issue, we recommend using Tubio app. It’s free and you can download it from App Store by clicking this link.

With it, you can cast any video from your iPhone/iPad to your TV.

Category: Playback Issues
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Does the player support Casting feature?

Yes it does! Our new player supports casting feature so you can easily cast the video from your phone/tablet/laptop or PC to your TV

Category: Playback Issues
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Video isn’t showing up? What to do?

Clear cookies, clear cache, try a different browser.

Here’s a handy guide for most browsers.

Try using a different network. For example, if you have issues on your home network, you can try using your phone and it’s mobile network, in which case, your ISP is blocking the access to the video so maybe you should consider switching ISPs or using a VPS service.

Category: Playback Issues
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